Returns & Exchanges
At Willow Park Wines & Spirits, we strive for excellence in every bottle; if your selection is corked or damaged, we offer a straightforward return process to ensure your total satisfaction.
Contact Our Team
Email our customer service department within 30 days of purchase with your order number and a brief description of the issue.
Verify Product Condition
Please ensure the bottle is at least three-quarters full and the original cork or cap is included for quality control assessment.
Return to Store
Bring the product and your original receipt to any Willow Park Wines & Spirits location for an immediate exchange or store credit.
Receive Resolution
Once the product is inspected by our sommelier team, we will process your refund to the original payment method or issue a replacement bottle.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing